Returns And Exchanges - See Kai Run | Baby Shoes, Toddler Shoes, Kids Shoes. Pre-walkers, First walkers, Sandals, Shoes, Boots. Australia, New Zealandbaby shoes, toddler shoes, infant shoes, kids shoes, booties, pre-walkers, infant footwear, kids sandals, kids sneakers, kids trainers, childrens shoes, kids boots, first walkers, crawlers, Smaller by See Kai Run

See Kai Run would like you to be absolutely happy with your purchase. If for some reason you would like a refund, you can return your shoes within fourteen days of receipt for a full refund, replacement or credit (excluding shipping costs). See the easy steps below.

All returned goods must be unused, unsolied and unworn. The box must also be included in a saleable condition.  Please take great care when your little ones are trying on our shoes to ensure they do so on a soft, clean surface. We reserve the right to refuse a return that is not returned in a saleable condition and does not meet these requirements. In such cases the item will be returned to you.

See Kai Run strongly advises that you use registered mail for all returns and cannot be held responsible for them.

Unless your shoes are faulty or incorrect, See Kai Run will not refund shipping costs on any returned or replaced goods.  In the case of a 'Free Shipping' offer, returns will be made minus the shipping charge unless the total value of purchased goods still exceeds the Free Shipping amount.

Sale items cannot be refunded unless they are faulty.  Sale items can be exchanged or credit notes provided, however they will attract an additional shipping charge.

TO RETURN:

1. Please call or email us first to let us know and we will confirm your return.  In all cases please use your order number as a reference. Unauthorised returns will not be accepted.

2. Return product unused, unworn and unsoiled via registered mail within 14 days of dispatch date (shown on your invoice). Keep an appropriate copy of your proof of postage as we cannot be responsible for goods that don’t reach us.

3. If at all possible, please include a copy of your invoice with your return.

4. Once we have received the goods in their original condition, we will then contact you to arrange a refund, credit or gift voucher. The refunded amount (unless for faulty goods) will not include the shipping costs either to you initially or for the cost of returning the goods (this includes refunds on 'Free Shipping' orders).

EXCHANGES:

We are happy to exchange goods for you. We offer one FREE exchange on any full price order*.  Simply follow the returns policy above to return an item. The same requirements as our Returns Policy apply to exchanges so please read our Returns Policy carefully.

When you contact us to let us know your item is coming back, please request your exchange then, including the item requested as well as size. We will do our absolute best to accomodate you.

EXCHANGES ON SALE ITEMS OR PROMOTIONS: 

 *Please note that where a product is on sale and on our website promotions, we are unable to offer our one free exchange service and all exchanges will attract a new postage charge. FREE return shipping only available within Australia.

FAULTY OR DAMAGED GOODS OR GOODS SENT IN ERROR:

Please check your goods immediately upon receipt.

In the event your goods arrive damaged, are found to be faulty or are not what you ordered please notify us as soon as possible.

We will gladly refund any faulty or damaged goods or provide a replacement pair and See Kai Run will cover all postage costs associated.  Please note that whilst all care is taken in packaging goods for transit, ‘faulty goods’ does not include the box and/ or packaging and is specific to the goods only.